Terms of Use
Effective: 4/23/2025
Thank you for using Dua AI!
These Terms of Use (“Terms”) apply to your use of Dua AI, including any associated software, mobile applications, and websites (collectively, the “Services”) offered by Dua Health LLC (“Dua AI,” “we,” “us,” or “our”).
These Terms form a binding legal agreement between you and Dua Health LLC. By accessing or using the Services, you agree to be bound by these Terms, along with our [Privacy Policy], which explains how we collect and use your data. While the Privacy Policy is not part of these Terms, it contains important information you should review carefully.
If you are using Dua AI on behalf of an organization or employer, separate business terms may apply and must be agreed upon in writing.
If you reside in the European Economic Area, the UK, or other jurisdictions with specific data protection laws, your use of the Services will still be subject to these Terms, but local rights and obligations may apply as described in our Privacy Policy.
If you do not agree with these Terms, you may not use the Services.
1. Important Notice: No Personal Information or Prohibited Content
You must not upload any personal, confidential, or sensitive information (such as your real name, address, or medical records). If you choose to do so, Dua AI is not responsible for any consequences arising from your actions.
Any uploaded photos are at your own risk. You may not upload any content that is illegal, pornographic, harassing, or otherwise prohibited.
2. Acceptance of Terms
By using Dua AI, you confirm that you are at least 18 years old and legally capable of entering into these Terms. If you are under 18, you may not use our Services.
3. Description of Services
Dua AI provides AI-powered dating and relationship advice, including text message analysis and psychology-based guidance. Our Services do not replace professional therapy, medical advice, or legal consultation. Dua AI is NOT a licensed medical or mental health provider and does NOT diagnose, treat, or prevent any medical conditions. Furthermore, while chat logs may be accessible for quality assurance and compliance purposes, no active human monitoring occurs, and Dua AI does not alert authorities or third parties to any conversations within the platform.
4. User Responsibilities
You agree to use the Services in compliance with all applicable laws and regulations.
You will not misuse the Services, including engaging in unauthorized access, spamming, data scraping, or distributing harmful content.
You are responsible for maintaining the confidentiality of your account and password.
5. AI-Generated Content Disclaimer
Artificial intelligence and machine learning are rapidly evolving fields. While we are committed to continuously improving Dua AI, you acknowledge that the Services may generate content (“Output”) that is inaccurate, incomplete, misleading, or offensive.
By using Dua AI, you understand and agree to the following:
Output may not always be accurate or reliable. You should not rely on Dua AI as a sole source of truth or factual information. Dua AI is not a substitute for professional advice—medical, legal, financial, or otherwise.
Human judgment is required. You are responsible for reviewing and evaluating the Output for accuracy, appropriateness, and relevance before acting on or sharing it. In cases where the information impacts safety, health, or legal matters, human oversight is especially critical.
Do not use Output to make impactful decisions about others. You may not use Dua AI to generate or act upon Output in ways that materially affect another person’s life. This includes decisions related to employment, housing, education, healthcare, insurance, credit, or legal outcomes.
Output does not reflect Dua AI’s or Dua Health’s views. The content generated by Dua AI is produced using probabilistic models and may not represent the views or opinions of Dua Health LLC, its employees, or its affiliates. If Output references third-party products, services, or individuals, such references do not imply endorsement or affiliation.
6. No Emergency or Crisis Support
Dua AI is not equipped to handle serious medical or mental health conditions, including suicidal ideations, self-harm, or severe emotional distress. If you are experiencing a crisis, please contact a qualified medical professional or emergency services immediately.
7. Privacy and Data Usage
Your privacy is important to us. Our collection and use of your personal information are governed by our Privacy Policy.
8. Termination and Suspension
Termination by You
You may stop using Dua AI at any time. If you wish to delete your account and associated data, please contact us at hello@duahealth.co.
Suspension or Termination by Dua AI
We reserve the right to suspend or permanently terminate your access to the Services, or delete your account, at our sole discretion, including if:
You violate these Terms or our acceptable use guidelines
We are required to do so by law or regulation
Your use poses legal, operational, reputational, or security risks to us, our systems, or other users
Your account has been inactive for more than 12 months and is not a paid subscription
Where feasible, we will attempt to provide advance notice of termination or suspension, especially for inactive accounts or policy violations that are not urgent or harmful in nature.
Appeals
If you believe your account was suspended or terminated in error, you may request a review by contacting us at hello@duahealth.co with the subject line “Appeal Request.” We will review your appeal in good faith and respond within a reasonable timeframe.
9. Prohibited Conduct
Users must not:
Use the Services for any unlawful purposes.
Submit harmful, offensive, or misleading content.
Upload pornographic, explicit, or otherwise prohibited images.
Attempt to reverse engineer or disrupt Dua AI’s technology.
Use the Services in a way that infringes, misappropriates, or violates anyone’s rights.
Modify, copy, lease, sell, or distribute any part of the Services.
10. Ownership of Content
You may provide input to the Services (“Input”) and receive AI-generated responses (“Output”). You retain ownership of your Input and are responsible for ensuring it does not violate any laws or these Terms.
Due to the nature of AI, Output may not be unique, and similar responses may be generated for different users.
Dua AI may use anonymized Content to improve and develop its Services while ensuring compliance with privacy laws.
11. Account Termination
We reserve the right to suspend or terminate your access to the Services if you violate these Terms or engage in conduct that is harmful to other users or our platform.
12. Limitation of Liability
Dua AI is provided "as is" without warranties of any kind. We do not guarantee accuracy, reliability, or completeness of AI-generated responses. We are not liable for any decisions made based on our Services.
13. Dispute Resolution
Any disputes arising from these Terms will be subject to binding arbitration in accordance with applicable law.
Users waive the right to participate in class action lawsuits against Dua AI.
14. Changes to Terms
We may update these Terms from time to time. Continued use of the Services after modifications constitutes acceptance of the new Terms.
15. Contact Us
If you have any questions, please contact us at hello@duaai.co
16. Disclaimer of Warranties
THE DUA AI SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND.
To the fullest extent permitted by law, Dua Health LLC and its affiliates, licensors, and service providers disclaim all warranties—express, implied, statutory, or otherwise—including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, satisfactory quality, and quiet enjoyment. We do not warrant that:
The Services will be uninterrupted, secure, or error-free
Any generated content or Output will be accurate, complete, or suitable for your use
Stored or transmitted data will be preserved without loss or alteration
You acknowledge that the Output generated by Dua AI is probabilistic and may be inaccurate, offensive, or misleading. You are solely responsible for evaluating and verifying all content and for any decisions made based on it. Do not rely on Dua AI for medical, legal, financial, or other professional advice.
17. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DUA HEALTH LLC AND ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES—EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Our total aggregate liability for any claims arising out of or relating to these Terms or your use of the Services shall not exceed the greater of:
The amount you paid to use the Services in the twelve (12) months prior to the claim, or
One hundred U.S. dollars (USD $100)
18. General Terms
Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Any attempt to do so will be null and void. Dua Health LLC may assign or transfer its rights and obligations under these Terms to any affiliate, subsidiary, or successor entity as part of a business restructuring or transfer of operations.
Changes to These Terms or the Services
We are continuously improving Dua AI and may update these Terms or the Services from time to time. Updates may be made to reflect:
Changes in law or regulatory obligations
Security, operational, or safety requirements
Service enhancements or new features
Evolving technologies
Circumstances beyond our control
We will provide at least 30 days' notice for changes that materially impact your rights via email or an in-product notification. All other updates become effective immediately upon posting. If you do not agree to the revised Terms, you must stop using the Services.
No Waiver and Severability
Our failure to enforce any provision of these Terms is not a waiver of our right to do so later. If any provision is found to be invalid or unenforceable, the remainder will continue in full force, and the unenforceable portion will be interpreted to the maximum extent permitted by law.
Trade Controls
You agree to comply with all applicable export, sanctions, and trade compliance laws. You may not use Dua AI in or for the benefit of, or export it to:
Any country or territory under U.S. embargo
Any individual or entity prohibited under applicable laws
You also agree not to submit or include data or content that would require a government license to export or transfer.
Entire Agreement
These Terms constitute the entire agreement between you and Dua Health LLC with respect to the Services, superseding any prior or contemporaneous agreements or communications.
Governing Law and Jurisdiction
These Terms are governed by the laws of the State of Texas, without regard to its conflict of law principles. Except as otherwise outlined in the dispute resolution section, all claims or legal actions arising from these Terms must be brought in the state or federal courts located in Austin, Texas, and you consent to the personal jurisdiction of those courts.
Some jurisdictions may not allow certain limitations of liability or exclusion of implied warranties, so these limitations may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by law.
19. Indemnity
If you are using Dua AI on behalf of a business, organization, or other legal entity, to the fullest extent permitted by law, you agree to indemnify and hold harmless Dua Health LLC, its affiliates, officers, employees, contractors, and licensors from and against any costs, claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of:
Your use or misuse of the Services;
Violation of these Terms or any applicable law; or
Content or data submitted through your account that results in legal claims by third parties.
We reserve the right to assume exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with us.
20. Dispute Resolution and Arbitration
a. Informal Dispute Resolution
Before initiating formal legal action, you and Dua AI agree to try resolving any dispute informally. To start this process, send a written notice to hello@duahealth.co with the subject line “Dispute Notice.” We’ll do the same using the contact information associated with your account. If the dispute is not resolved within 60 days, either party may initiate arbitration as outlined below.
b. Mandatory Arbitration
Any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Services (“Dispute”) shall be resolved through final and binding arbitration, rather than in court. This includes disputes arising before these Terms came into effect. The arbitration will be conducted in accordance with the rules of the National Arbitration and Mediation (NAM) or a similar agreed-upon service.
You may opt out of this arbitration provision within 30 days of creating your account or within 30 days of any updates to these arbitration terms by emailing hello@duahealth.co with the subject line “Arbitration Opt-Out.”
c. Arbitration Process
The arbitration will be conducted by a single arbitrator by videoconference unless otherwise agreed. If an in-person hearing is necessary, the location will be determined based on your residence or other mutually agreed location. The arbitrator will have authority to resolve all issues except those specifically reserved for courts (see exceptions below). Settlement offers must not be disclosed to the arbitrator until after the final decision is made.
d. Exceptions
This arbitration agreement does not apply to:
Small claims court actions
Injunctive or equitable relief related to unauthorized use of the Services or intellectual property disputes
e. Class Action Waiver
You and Dua AI agree that Disputes must be resolved on an individual basis. You may not bring a claim as a plaintiff or class member in any purported class, consolidated, or representative action. Class arbitrations and class actions are expressly prohibited. Both parties waive the right to a jury trial.
f. Severability
If any part of this arbitration section is found unenforceable, the remaining terms will continue to apply. However, if a court finds the class action waiver to be unenforceable, then the entire dispute resolution section will be void.